Reflecting on the “IHI Module PFC:102: Key Dimensions of Patient and Family Centered Care” helped me identify key strategies that may be applied in my organization. DeRosa et al. (2019) shared that the institute for the patient- and family-centered care (IPFCC) identifies four core concepts of PFCC: dignity and respect, information-sharing, participation, and collaboration. DeRosa et al. (2019) noted that these core concepts recognize that health care improves when patients and their families have their perspectives and beliefs incorporated into care, when they receive accurate and level-appropriate information, and when they are encouraged to participate in decision-making for their care and to collaborate beyond their care to improve policies, programs, facilities, research, and education. The four core concepts are critical to the care of the patient and their caregivers, and Healthcare professionals must deliver this form of care when providing care to our patients.

Halimi & Snyder (2018) designed and launched the “My Story” summary page in their EPIC portal by using the electronic health record (EHR) to document the patient’s preferences and create a nursing goal that would identify patient preferences more effectively in the EHR. The authors noted that this helped the team members know their patients and choices. This would be an excellent tool for my organization as it would allow all team members to know the patient’s preferences regarding their care. According to the literature, patients involved and participating in their care are more likely to comply with the treatment plan. We currently have a whiteboard in every patient’s room with specific areas to write the patient’s preferred name, their health team members, the number of their nurses, and any diagnostic test or procedures that need to be done. The whiteboard is to be updated every shift during bedside shift reports while engaging the patient and family members so they feel they are up to date and part of the care plan. Collaboration amongst the healthcare team and the patient’s feedback after discharge helps us elevate areas of opportunity in care delivery.

DeRosa, A. P., Baltich Nelson, B., Delgado, D., & Mages, K. C. (2019). Involvement of information professionals in patient-and family-centered care initiatives: a scoping review.  Journal of the Medical Library Association,  107(3), 314–322. https://doi-org.lopes.idm.oclc.org/10.5195/jmla.2019.652

Halimi, M. S., & Snyder, D. (2018). My Story: Supporting compassionate connections.  American Nurse Today,  13(12), 80–85. https://search-ebscohost-com.lopes.idm.oclc.org/login.aspx?direct=true&db=ccm&AN=134199470&site=eds-live&scope=site . DNP- Patient Outcomes And Sustainable Change Assignment


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